FAQ
Welcome to the Vemillo Frequently Asked Questions page. We want the shopping experience to be a good one. If anything is not covered here, please get in touch.
How long will it take to receive an order?
Handling time is 1 to 2 business days, transit time is 6 to 8 business days, and estimated total delivery is 7 to 10 business days. Full details are in the Shipping Policy.
Do you offer free shipping?
Yes. Shipping is free on every order within the United States, with no minimum purchase. See the Shipping Policy for details.
Where is Vemillo located?
Vemillo is a United States based online business offering a curated selection of high quality lighting, with shipping available throughout the United States.
What happens if a product arrives defective?
Defective items are replaced at no cost. Contact us within 30 days of delivery and we will take care of it. See the Return Policy.
Can an order be cancelled after it is placed?
Yes, within 24 hours of placing it. Contact the support team as soon as possible so the order can be caught before it enters processing.
What is the return policy?
Returns are simple and hassle free within 30 days of delivery. The full process is set out in the Return Policy.
When is a refund issued after a return?
Once a return arrives and passes inspection, the refund is initiated to the original payment method within 7 business days. Timing after that depends on the bank or payment provider. See the Refund Policy.
How can customer support be reached?
Through the Contact Us page, or directly at info@vemillo.com.
Do you ship internationally?
Not at this time. Vemillo ships exclusively within the United States.
Is there a physical store location?
No. Vemillo operates online only, which keeps prices competitive and allows a wider selection than a showroom would.
Can bulk orders be placed for a business or organization?
Yes. Bulk orders are welcome. Contact the support team for pricing and lead times.
What is the process for exchanging a product?
Exchanges are handled through the same steps as returns. The instructions are in the Return Policy.
How can an order be tracked?
Once an order ships, an email with the tracking number follows. It can be followed on the Order Tracking Page.
What payment methods are accepted?
Visa, MasterCard, American Express, PayPal, Apple Pay and Google Pay. All payments are processed in United States Dollars.
Contact Us
Store Address: 152 Sky View Road, Elkton Maryland 21921, United States
Store Email: info@vemillo.com
Store Phone: +16673680862
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (EST)
We do our best to reply to every e-mail within 1 to 2 business days.