Refund policy
Last Updated: September 3, 2026
At Vemillo we want you to be happy with what arrives. If you are not, returning it is straightforward.
Order Cancellations
You can cancel within 24 hours of placing your order by emailing info@vemillo.com with your order number. After that we cannot guarantee cancellation, since your order may already be in processing. Once it has shipped, cancellation is no longer possible, but you can return the item after delivery under this policy.
30 Day Easy Returns
You have 30 days from the day your order arrives to return items. To be eligible, items must be unused, in original condition, and returned with original packaging, tags, and accessories. Our support team will walk you through it. Restocking fee: $0. We do not charge one.
Return Policy Overview
- Return window: 30 days from delivery.
- Condition: unused and in original condition with all packaging, tags, and accessories.
- Easy returns: our support team guides you through the process.
- Restocking fee: none.
Return Costs
Defective or incorrect products: no cost to you if the item is wrong, damaged by the carrier, or defective in any way.
Change of mind: you cover the actual return shipping cost if you ordered the wrong item, it does not fit, or you no longer want it. Original shipping costs are not refundable.
How to Return an Item
- Contact us. Email info@vemillo.com with your order number and the reason for the return.
- Pack your item. Repack it securely in its original packaging with all accessories, tags, and documents.
- Send it back. Ship your return using the instructions in your return authorization email.
Refund Process
Inspection: once your return reaches us we check it against our return criteria.
Refund timing: after approval, allow up to 7 business days for the refund to be initiated to your original payment method. Your bank or payment provider sets the pace after that.
Exchanges
We accept exchanges. For a different size, finish, or product, email info@vemillo.com and we will sort it out quickly.
Order Not Delivered
If your order has not arrived within the expected window, email info@vemillo.com with your order number. We will investigate with the carrier. If the package is confirmed lost, we will issue a full refund to your original payment method or send a replacement at no cost to you.
Non-Returnable Items
For hygiene and safety reasons a small number of items cannot be returned. These are clearly marked as non-returnable on their product pages.
Changes to This Policy
We may update this Return and Refund Policy at any time. Changes appear on this page with a revised Last Updated date. Continuing to use our website after a change means you accept the updated version.
Questions?
Visit our FAQ page or contact our customer service team.
Contact Information
Store Address: 152 Sky View Road, Elkton Maryland 21921, United States
Store Email: info@vemillo.com
Store Phone: +16673680862
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (EST)
We do our best to reply to every e-mail within 1 to 2 business days.